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A Definition of
Knowledge Management for the New World
We propose a definition of Knowledge Management
that attempts to go beyond the quick fix solutions or views offered
by many others. This definition is intended to move the thinking of
corporate executives towards the strategic and systemic view of
Knowledge Management.
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"Knowledge Management caters to the critical issues of
organisational adaption, survival and competence in face
of increasingly discontinuous environmental change.
Essentially, it embodies organisational processes that
seek synergistic combination of data and information
processing capacity of information technologies, and the
creative and innovative capacity of human beings."- Dr
Yogesh Malhotra |
In
the current competitive environment, the creation and application of new
knowledge is vital to the survival of any company. Some reasons why
they would benefit by a well-structured knowledge management
initiative include:
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Staff turnover – ensuring that when experts leave an
organisation or company, their knowledge have been captured in
organisational processes or people who have learned from them.
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Intangible products - global trade is increasingly moving
from the traditional, tangible goods of the manufacturing economy to
information and ideas.
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Continuous innovation – the application of new knowledge is
the only sustainable competitive advantage of organisations or
companies.
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“If only organisation X knew what organisation X knows” –
organisations (especially when large/geographically dispersed) are
often not aware of knowledge and expertise existing internally and
expertise learnt and applied in one part of the organisation is not
leveraged in another.
Much of this
content does not exist at the beginning of a Knowledge Management
initiative. Creating this content is not necessarily beyond the
capabilities of a company’s employees...but is not what they were
employed to do, and it does not leverage their talents.
Determining who
needs what knowledge, when, in what context, in what form, and for what
purpose, is a strategic challenge in itself.
quantumiii
can help resolve
these issues, and deal with the cultural and political complexities that
inevitably arise once you begin to implement a Knowledge Management
initiative.
We can help you capture, understand and structure your company's
information so people can share it and leverage it more effectively.
quantumiii
now offers the following new services:
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Conducting of research on the
information problems and/or requirements of clients to
identify concepts for new or enhanced information solutions.
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Transformation of these
concepts into specialised information products and services.
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The methodology used
in compiling these products or services combines an analytical
approach with quantitative research methods. In addition to this
also the integration of externally published and internally
created information resources to create new client-specific
information products.
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Customisation of
existing information services to better meet the specific needs and
usage patterns of clients. Can also assist in the
integration of separate document management, library and
other databases into a single Knowledge Management System.
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- Developing
and delivery of specific information packages or alerting
services for clients such as business intelligence, industry
monitors, topic, trend or issue indicators.
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Extracting, filtering and
dissemination of vital external information / competitive
intelligence.
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Designing and developing
effective platforms for knowledge sharing in companies.
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Education of others in the use
of information tools and technologies in a variety of ways,
from training people in finding the information they want on
the Internet or in proprietary databases to integrating
information tools into the clients’ workflow.
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Assistance in the
selection of the most
appropriate knowledge management tools for companies. This includes
the development of user requirement specifications and
functional requirements for Knowledge Management Systems.
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The development of document
retention schedules and procedures to meet regulatory
requirements.
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quantumiii
can also
assist companies in the development of ISO 9001:2000 quality
management system procedures in a practical manner, involving
all employees and therefore taking full ownership of their
processes and procedures.
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quantumiii
will assist clients on projects or within
their environments or operations to fully understand their processes,
information behaviours and how information services can be utilised most
effectively. |
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Contact
quantumiii
now for KM Services
Information problems and/or requirements research
Transform concepts to specialised information products &
services
Analytical approach
Quantitative research methods
Integration
of information resources
Creation of new client-specific
information products
Customisation of existing information services
Integration of separate document management, library and other
databases into single Knowledge Management System
Development & delivery of specific information packages &
alerting services
Serving business intelligence, industry monitors, topic, trend
or issue indicators
CI
support
Extracting, filtering and
dissemination external information
Design & develop knowledge sharing
platforms
Education in use of
information tools & technologies
Training you to find the information
you want on the Internet
or in proprietary databases
Integrating information tools into
workflow
Assistance with
selection of appropriate knowledge management tools
Development of user requirement specifications & functional
requirements for Knowledge Management Systems
Development of document retention schedules and procedures to
meet regulatory requirements
Assistance with the development of ISO 9001:2000 quality
management system procedures |
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