|
● |
§Identification
of customer base and market size |
|
● |
§Identification
of customer service needs and levels of satisfaction |
|
● |
§Evaluation
of the effectiveness of structures and functions as well as ability to
adjust to change |
|
● |
§Assessment
of current staff skills and identification of future training needs |
|
● |
§Identification
of employee and organizational attitudes |
|
● |
§Measurement
of workload and productivity to determine optimal staffing levels |
| |
|
